Updated: May 2026

Privacy Policy

Safeguarding your journey: Our commitment to data security

As you dream of the serene turquoise waters and vibrant coral gardens awaiting your Wakatobi live aboard adventure, rest assured that the privacy of your personal data is paramount to us. We understand that entrusting us with your travel plans requires a deep level of trust, and we extend that same diligence to the security of your information. Our commitment goes beyond mere compliance; it’s an integral part of delivering the seamless, luxurious experience you expect from a Condé Nast Traveler recommended operator. We employ a multi-layered approach to protect your data from unauthorized access, alteration, disclosure, or destruction, treating your digital footprint with the same care we give to crafting your bespoke itinerary.

Our security infrastructure is designed to protect your personal information from the moment you initiate contact to long after your return. All data transmitted between your browser and our website, wakatobiliveaboard.com, is secured using industry-standard encryption protocols. Specifically, our website employs 256-bit SSL encryption, a standard trusted globally for securing online transactions and sensitive data transmission, creating a secure tunnel for your information. Beyond digital safeguards, our internal systems are protected by robust firewalls and access controls, ensuring that only authorized personnel directly involved in managing your booking or responding to your enquiry can access your data. Each member of our team receives regular training on data protection best practices and our strict privacy policies, reinforcing a culture of confidentiality and responsibility across all operations, from our Jakarta headquarters to our ground teams in Southeast Sulawesi.

Furthermore, the physical and digital environments where your data is stored are meticulously managed. Our servers are hosted in secure, state-of-the-art data centers that adhere to stringent physical security measures, including biometric access controls, 24/7 surveillance, and environmental monitoring to prevent data loss due to unforeseen events. We also implement regular security audits and vulnerability assessments to proactively identify and mitigate potential risks, continuously updating our systems to counter evolving cyber threats. This proactive stance ensures that your personal details, from your dietary preferences for your Wakatobi live aboard voyage to your passport information for international travel, remain confidential and protected throughout your engagement with us. Our dedication to data security is unwavering, providing you with peace of mind as you anticipate the unparalleled beauty of Indonesia’s underwater world.

Your control over your data: Rights and choices

We believe that you should always maintain control over your personal information, even when it’s shared with us to facilitate your dream luxury escape. Our privacy framework is built upon principles of transparency and empowerment, ensuring that you are fully aware of your rights concerning the data we hold. Should you wish to understand precisely what information we have collected about you, you have the right to request access to your personal data. This includes details such as your contact information, travel preferences, and any specific requirements you’ve shared for your Wakatobi live aboard trip. We are committed to providing you with a clear and comprehensive overview of your data, typically within 30 days of receiving a verifiable request, allowing you to review its accuracy and completeness.

Beyond access, you possess several other crucial rights that allow you to manage your digital footprint with us. If you find any discrepancies or inaccuracies in the data we hold, you have the right to request rectification, ensuring that your information is always current and correct. Furthermore, under certain circumstances, you may request the erasure of your personal data, also known as the “right to be forgotten.” This could apply if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. We also recognize your right to restrict processing, allowing you to limit how we use your data, and the right to data portability, enabling you to obtain your data in a structured, commonly used, and machine-readable format to transfer it to another service provider.

Exercising these rights is straightforward and designed to be as seamless as your travel experience. To make a request regarding your personal data—whether for access, rectification, erasure, or any other right—please contact our dedicated Privacy Officer via email at sales@komodoluxury.com. We require a verifiable request to ensure the security of your information, meaning we may ask for additional details to confirm your identity before processing. We typically retain booking-related personal data for a period of up to five years after your last voyage, aligning with accounting and legal obligations. However, we are always prepared to address your specific requests while balancing our legal responsibilities. Your ability to direct how your information is used, updated, or removed reinforces our commitment to your privacy and ensures that your journey with Wakatobi Liveaboard Voyages remains entirely on your terms.

The global nature of luxury travel: International data transfers and third parties

Crafting an unforgettable luxury Wakatobi live aboard experience often involves a symphony of coordination across various partners and international borders. From arranging your domestic flights within Indonesia to ensuring seamless transfers upon arrival at Maranggo Airport (WNI) near Wakatobi, and securing your spot on our world-class diving vessels, collaboration is key. To deliver this intricate tapestry of services, it is sometimes necessary to share specific, relevant portions of your personal data with trusted third-party service providers. These partners include our ground operations teams, local transport providers, selected luxury resorts for pre- or post-liveaboard stays, and, naturally, our esteemed dive and marine conservation partners within the Wakatobi National Park, which spans over 1.4 million hectares, encompassing 143 islands and islets, a testament to its vast ecological significance. Each partner is carefully vetted to ensure they align with our stringent standards for service excellence and, critically, for data protection.

When your data is shared with these third parties, it is done so on a strictly “need-to-know” basis, meaning only the essential information required to fulfill their specific service is disclosed. For instance, an airline will receive your name and passport details, but not your dietary preferences, unless those preferences directly impact your flight experience. Similarly, our liveaboard crew will know your dietary restrictions and medical information relevant to diving safety, but not your billing address. These transfers are governed by robust contractual agreements that mandate our partners to protect your data with the same level of care and security that we uphold. We ensure that these agreements include strict confidentiality clauses and data processing instructions, guaranteeing that your personal information is used solely for the purpose of facilitating your luxury travel arrangements and not for any other commercial endeavors.

Given the international scope of luxury tourism in Indonesia, your data may be transferred to and processed in countries outside your own, particularly within Indonesia itself where our primary operations are based. We adhere to international best practices for data transfers, ensuring that such transfers are conducted with appropriate safeguards in place. For example, we ensure that our partners in Indonesia are aware of and committed to data protection principles consistent with global standards. This commitment extends to our collaborations with local guides and experts who enhance your cultural immersion and diving experiences, all of whom are briefed on the importance of client confidentiality. Our goal is to ensure that your journey, from the moment you consider a Wakatobi live aboard to your safe return, is not only extraordinary but also underpinned by unwavering respect for your privacy and data security.

As featured in

Member of Indonesia Travel Industry Association  ·  ASITA  ·  Licensed Indonesia tour operator (Kemenparekraf RI)